Support

Questions about your leads or your account? Email [email protected] and a real person will reply.

How do leads arrive?

Each new lead shows up in the Leadly app the moment it comes in, with a notification on your phone (turn on lead alerts in the app when it asks). You can also get every lead by email: in the app, go to Account and turn on Email lead alerts.

A lead shows the person’s name, phone number, email, ZIP code and the job they need. Every lead is exclusive: it goes only to you. Leads come in steadily, over about 2–4 weeks for 10–50 leads and 4–8 weeks for 100 or more.

How do I report a bad lead?

Open the lead in the app and tap Report a fake or spam lead, then pick the reason: fake name, wrong or disconnected number, duplicate of an earlier lead, or outside your service area.

• Report it within 72 hours of delivery, before you mark it Contacted, Quoted or Won.
• When a report is approved, a free lead is added to your balance. Many are checked and replaced right away.
• Up to 15% of the leads in each purchase can be replaced (at least 1).

How do I delete my account?

In the app, go to Account → Delete account and tap Delete. Your login, devices, saved card, photos and leads are deleted right away. We keep only the payment records that tax rules require. Can’t log in? Email [email protected] from your account email and we’ll delete it for you.

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